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This was once a beautiful home but it has been neglected - the furnishings are worn and dirty, the kitchen shows lots of wear and tear, and the pool heater did not work for 4 days of our stay. There is construction nearby which created lots of noise during the day, especially at the pool/hot tub area. Jacqui and Roxanne are a great concierge team and Scottsdale is an amazing area to visit!
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Hello Nancy, we’re happy to hear that you enjoyed your time in Scottsdale but are sorry to hear that conditions fell sort of your expectations. We’ve relayed your feedback and confirmed with the Destination team that the pool heater has been resolved. Your input is greatly appreciated, and we hope to welcome you on another vacation soon!
We weren't able to enjoy the gorgeous pool because the heater was set too low. We checked in Monday and checked out on a Thursday and the temp only rose two degrees during that time so it was unusable. Everything else was great. Highly recommend having the pool temp set a couple days before your arrival to 82 degrees. It takes days to warm up.
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Three generations enjoyed a week in this large and comfortable home. And, the pool was a big hit!
Roxane, our concierge, took wonderful care of us, including helping me plan a surprise joint birthday party for my three grandchildren.
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